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Our Newsletter

Shipping & Returns


RMA Guidelines

  1. We are not responsible for consequential damages or contingent liabilities or labor charges or any other charges or damages incurred by the customer out of defective installation, workmanship, or defects in equipment and/or merchandise.
  2. No merchandise or equipment purchased may be returned without written Return Merchandise Authorization (RMA) from Arcus Technology.

Shipping Guidelines

  1. On return shipments, write the RMA # on the original shipping label, not on the box. Products returned without the RMA # on the shipping label will be refused.
  2. Items returned for credit must be in original packaging and contain all components.

Return Guidelines

  1. Product Unopened
    • The customer has the option to return the product within 15 days for a restocking fee of 15%.
    • Customer pays for return shipping.
  2. Product Opened
    • The customer has the option to return the product within 30 days for a refurbish fee of 30%.
    • Customer pays for return shipping.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.