Dear Valued Customers,
At the Netmotion team at Arcus Technology we strive to keep you informed about any changes that may impact your experience with our products. As of February 1, 2024, we have a few important updates that we want to share with you.
- Impact of Raw Material Issues on Lead Times: Due to unforeseen raw material challenges, we regret to inform you that lead times may not be guaranteed as we have experienced in the past. We understand the importance of timely deliveries, and our team is actively working to mitigate the impact of these issues. Rest assured, we are committed to maintaining the high standards of quality and service that you expect from us.
- Changes in the Teflon® Vacuum Wand F Series: In our continuous effort to enhance product performance, we are introducing improvements to the Teflon® Vacuum Wand F Series. Starting February 1, 2024, the components of the Teflon® Vacuum Wand F Series will now include PEEK + PCFTE components. This enhancement aims to provide you with a more robust and efficient product, ensuring an even better experience with our vacuum wand series.
- Discontinuation of PCTFE Tips: Regrettably, due to limited sourcing availability, we are discontinuing the production of PCTFE tips. While this decision was not made lightly, it is necessary to ensure the sustainability and reliability of our product line. We understand that PCTFE tips may have been a preferred component for some, and we appreciate your understanding as we navigate these challenges.
Our Commitment to You: We want to assure you that Netmotion at Arcus Technology is dedicated to providing you with the best possible products and service. Our team is working diligently to address these changes and minimize any disruptions to your operations. If you have any concerns or questions regarding these updates, please do not hesitate to reach out to our customer support team via email at orderdesk@arcus-technology.com.
We value your continued partnership and appreciate your understanding during this period of adjustment. Thank you for choosing Netmotion at Arcus Technology, and we look forward to serving you with excellence in the coming months.
Sincerely,
Netmotion Team
Arcus Technology, Inc.
Tel: (510) 578-2808
www.netmotionstore.com